We dream in years, plan in months and ship in days. Our culture is honest, fast paced, collaborative and very down to earth. We are a distributed team spanning over seven timezones.
We are passionate about the technical support space and machine learning. We enjoy hanging out with each other outside of work as much as we do working together.
We are a well-funded startup with investments from top tier investors in Silicon Valley. Privileged to help customers who are big fans of our product and proud of our 100% renewal rates.
SupportLogic is an Intelligent Support Platform™ that leverages natural language processing (NLP) and machine learning (ML) to empower businesses to improve their customer relationships, products, and operations. SupportLogic provides an abstraction layer for conventional ticketing systems (Systems of Record) such as SalesForce Service Cloud, Zendesk, JIRA, Dynamics and continuously analyzes the content of the ticketing system to provide intelligent recommendations and actionable insights in a timely fashion.
We are seeking a Sales player/coach and a hunter who is relentless, hands-on and enjoys building efficient sales operations from scratch.
The mission of the Data Platform team is to ensure that SupportLogic provides accurate and timely insights to all of our customers, whether they have 5 engineers or 5,000, 1 product or 1,000. We build and maintain production data pipelines, work closely with our ML team, and interact with sales and account teams (or sometimes directly with customers) to ensure customer success on our platform.
We are seeking data platform engineers with an interest and background in building reliable backend systems, data pipelines, and distributed systems in scalable and secure production environments. SupportLogic is a fast-moving and growing company so you must be comfortable learning and using new technologies, systems, and processes, even as they evolve around you.
The mission of the Quality Assurance team is to ensure that SupportLogic provides the best-in-class quality software to our customers in a predictable fashion.
We are seeking QA engineers who have demonstrated excellence and leadership in quality initiatives spanning SaaS, UI, backend, ML, DevOps and CI/CD. SupportLogic is a fast-moving and growing company so you must be comfortable learning and using new technologies, systems, and processes, even as they evolve around you.
The Product Management team enables SupportLogic to deliver best of breed customer success solutions solving our customers’ real-life pain-points even before they recognize them clearly.
We are seeking an experienced Product Manager who has demonstrated excellence and leadership in defining the direction and delivering on the roadmap of cutting-edge SaaS software. SupportLogic is a fast-moving and growing company so you must be comfortable with constant change – learning and understanding new paradigms, systems, and processes, even as they evolve around you.