We are software engineers, experience designers, data scientists and domain experts passionate about Customer Support and making our customers wildly successful. We are fast-paced, agile, distributed and highly collaborative. We believe in human-first where technology is built to adapt to people, not the other way around.
Ticketing platforms we have today are solely focused on metadata and the most useful content inside support tickets is not being harnessed. We started SupportLogic to put this unstructured data front and center and extract signals to not just understand customer sentiment, but also product requests, cross-sell and upsell opportunities, and churn risk.
Real-world problem solving paradigms are rapidly maturing from brute-force approaches to more intelligent and efficient methodologies. At SupportLogic, we are harnessing the power of AI & Machine Learning to deliver cost-effective, innovative solutions to maximize customer success
For our customers, SupportLogic is an intelligent, learning platform that augments their ticketing systems and enables deep insights and novel workflows to achieve their operational and strategic goals faster and better.
Françoise Tourniaire has over 20 years’ experience as a Support and Services executive. Prior to founding FT Works in 1998, she was the Vice President of Worldwide Service at Scopus, a leading Customer Relationship Management (CRM) tool manufacturer. She is an author with several published books on support operations and management, including The Art of Software Support and Just Enough CRM.
Daniel is the founder and CEO of Cambrio. Previously he was the principal engineer of advanced development and Machine learning at Indico and computations systems biologist at Pfizer. Dan holds a Ph.D in Biomedical Engineering from Washington University in St. Louis