Join Our Rockstar Team

We dream in years, plan in months and ship in days. Our culture is honest, fast paced, collaborative and very down to earth. We are a distributed team spanning over seven timezones.

We are passionate about the technical support space and machine learning. We enjoy hanging out with each other outside of work as much as we do working together.

About SupportLogic

We are a well-funded startup with investments from top tier investors in Silicon Valley. SupportLogic is an Intelligent Support™ Platform that  leverages natural language processing (NLP) and machine learning (ML) to empower businesses to improve their customer relationships, products, and operations. SupportLogic provides an abstraction layer for conventional ticketing systems (Systems of Record) such as SalesForce Service Cloud, Zendesk, JIRA, Dynamics and continuously analyzes the content of the ticketing system to provide intelligent recommendations and actionable insights in a timely fashion.

All Openings


Marketing Leader

We are seeking an experienced GTM expert who is hands-on, articulate and skilled in product marketing, positioning, packaging and messaging.

Requirements:

  • 6+ years experience and experience working in startup environment
  • Experienced constructing product value proposition and messaging to Support, Customer Success and Sales leadership teams
  • Experience messaging to fortune 500 enterprise companies and as well as mid-market customer segments
  • Excellent oral and writing skills with the ability to simplify and articulate the value and distinct feature sets of the product
  • Strong inter-personal skills and the ability to collaborate with copy writers, marketing consultants, product managers and other company employees

Enterprise Sales Leader

We are seeking an enterprise sales leader to lead our growing sales team.

Responsibilities

  • A “player-coach” who can lead the sales team and also close deals for multiple accounts by themselves
  • A “storyteller” who can articulate the value proposition of the product and close deals with large and mid-size enterprise accounts
  • Manage, hire, mentor, and grow a team of sales account executives and sales directors to develop a strong culture of teamwork and success.
  • Build a repeatable sales motion internally and forge partnerships externally with the partner ecosystem
  • Create and execute account plans to achieve financial and key objectives.
  • Manage the sales process and operations, including forecasting, use of CRM systems, sales reporting, demand generation and top-of-funnel activities.
  • Establish quotas and manage the team to maximize individual and company success.
  • Work closely with the executive team and contribute to the strategy of the company by being the “voice of the customer” and understanding the market and customer requirements.

Qualifications

  • 8+ years of experience in sales or business development teams working with enterprise customers. Prior experience in Support/Customer Success industry and selling SaaS software is highly preferable
  • 4+ years of experience managing sales team
  • Deep understanding of the strategic sales process and how to build a sales organization.
  • Excellent interpersonal skills, able to develop strong relationships with the customers as well as with SupportLogic team members.
  • High energy, willing to get into the details with their own accounts while being able to see the big picture and manage the team.
  • Ability to develop a culture of value-based selling.
  • Some level of technical background/credibility with the customer.
  • The mentality to thrive in a dynamic and multifaceted fast-growing startup.
  • Ability to travel to customer locations as and when it becomes necessary