Building an innovative, category-defining company requires a creative, curious, cohesive and collaborative team. We are looking for people who are passionate about transforming the customer support and service space using the power of AI and ML technologies to predict, prevent, and manage customer issues and improve the customer experience. We want to hire team-players who strive for ongoing personal and professional growth. Sound like you? Apply below!

SupportLogic delivers the world’s first proactive customer support experience (SX) platform that enables companies to understand and act on the voice of the customer in real-time to immediately improve service delivery and build healthy and profitable customer relationships. SupportLogic SX uses AI to extract and analyze customer signals from both structured and unstructured data across multiple service channels and provides recommendations and intelligent collaborative workflows. SupportLogic is proud to help global enterprises like Qlik, Nutanix, Databricks and Rubrik to transform their support organizations and evolve from reactive to proactive service delivery.

How we support our employees’ growth and well-being (an abbreviated list – our goal is to have healthy, well-rounded employees):

• Healthcare (medical, dental, and vision) for employee+ family is fully covered by us + FSA, Teledoc, EAP program, and more –  your health is our top priority, otherwise, you can’t be expected to be your best at work.
• 401k match – we are investing in you and your future from day 1.
• ClassPass discount- whether it’s yoga, bootcamp, cycling, or meditation that you crave, we’re here to help make fitness accessible.
• Remote 1st, collaborative, and transparent culture.
• Unlimited PTO that you’re encouraged to take to recharge.