Information Classification Policy

SupportLogic converts your existing system of records (ticketing platform) into a Systems of Intelligence that provides actionable insights. Our mission is to prevent issues from slipping through the cracks while providing management and executive teams (across support, customer success, product, and engineering teams) powerful, customizable, and self-service dashboards.

All SupportLogic associates share in the responsibility for ensuring that SupportLogic information assets receive an appropriate level of protection by observing this Information Classification policy:

  • SupportLogic Managers or information ‘owners’ shall be responsible for assigning classifications to information assets according to the standard information classification system presented below. (‘Owners” have approved management responsibility. ‘Owners’ do not have property rights.)
  • Where practicable, the information category shall be embedded in the information itself.
  • All SupportLogic associates shall be guided by the information category in their security-related handling of SupportLogic information.
  • All SupportLogic information and all information entrusted to SupportLogic from third parties falls into one of four classifications in the table below, presented in order of increasing sensitivity.

All SupportLogic information and all information entrusted to SupportLogic from third parties falls into one of four classifications in the table below, presented in order of increasing sensitivity.