SupportLogic converts your existing system of records (ticketing platform) into a Systems of Intelligence that provides actionable insights. Our mission is to prevent issues from slipping through the cracks while providing management and executive teams (across support, customer success, product, and engineering teams) powerful, customizable, and self-service dashboards.
Information is not confidential and can be made public without any implications for SupportLogic. Loss of availability due to system downtime is an acceptable risk. Integrity is important but not vital.
Information is restricted to management-approved internal access and protected from external access. Unauthorized access could influence SupportLogic’s operational effectiveness, cause an important financial loss, provide a significant gain to a competitor, or cause a major drop in customer confidence. Information integrity is vital.
Information received from clients in any form for processing in production by SupportLogic. The original copy of such information must not be changed in any way without written permission from the client. The highest possible levels of integrity, confidentiality, and restricted availability are vital.
Information collected and used by SupportLogic in the conduct of its business to employ people, to log and fulfill client orders, and to manage all aspects of corporate finance. Access to this information is very restricted within the company. The highest possible levels of integrity, confidentiality, and restricted availability are vital.