Customer Insights
Effortless Customer Management
Virtual Accounts and Groups
Relate, Renew and Retain your Customers
with SupportLogic SX Customer Management
- Understand customer sentiment, feedback, churn risk without surveys
- Improve collaboration between support, sales and customer success teams
- Get real-time alerts when the customers are unhappy or experiencing product issues
- Predict and proactively resolve customer escalations
- Get the account summary snapshot before customer outreach
Unique Insights That You Have Never Seen Before
Panoramic View of the Customer
Automatically extract customer sentiment, churn risk, product feedback, feature requests and all the other critical events from your support conversations.
Get Account Snapshot
Get a quick overview of outstanding tickets, escalations, pending engineering and product issues.
Calculate the Cost of Servicing Your Customers
Calculate your overall service cost using the existing information in your support tickets.
Effortless Customer Management
Track Churn and Your Key Accounts
Add your key accounts as favorites and start receiving proactive alerts. Stay on top of things by managing your favorite accounts in your personalized dashboard.
Advanced Cohort Analysis
Segment your customers by region, type, NPS score, churn risk and a myriad of other factors and use them as filters throughout the product for analytics and drill-down.
Customer Notes
Add customer notes and broadcast important messages to the ticket owners.
Merge and Group Accounts Without Code Changes
Create Virtual Accounts
Merge related and duplicate accounts without any modifications to your underlying ticketing system. Create cohort groups for your customers by region, CSAT/NPS score, etc.
Create Virtual Groups
Create logical groups of your accounts. For instance, you can create a group including all of your premium accounts, or all accounts on the US East Coast, or accounts that have a high churn risk.
Powerful Filtering
Virtual accounts and virtual groups become filterable objects. You can view analytics of these accounts as a group and then drill down to the individual account.
Test drive it for free!
See what the SupportLogic SX Platform can do for you.