Effortless Customer Management
Virtual Accounts and Groups
with SupportLogic SX Customer Management
Automatically extract customer sentiment, churn risk, product feedback, feature requests and all the other critical events from your support conversations.
Get a quick overview of outstanding tickets, escalations, pending engineering and product issues.
Calculate your overall service cost using the existing information in your support tickets.
Add your key accounts as favorites and start receiving proactive alerts. Stay on top of things by managing your favorite accounts in your personalized dashboard.
Segment your customers by region, type, NPS score, churn risk and a myriad of other factors and use them as filters throughout the product for analytics and drill-down.
Add customer notes and broadcast important messages to the ticket owners.
Merge related and duplicate accounts without any modifications to your underlying ticketing system. Create cohort groups for your customers by region, CSAT/NPS score, etc.
Create logical groups of your accounts. For instance, you can create a group including all of your premium accounts, or all accounts on the US East Coast, or accounts that have a high churn risk.
Virtual accounts and virtual groups become filterable objects. You can view analytics of these accounts as a group and then drill down to the individual account.