Effortless Customer Management
Virtual Accounts and Groups
Automatically extract customer sentiment, churn risk, product feedback, feature requests and all the other critical events from the support conversations
Get a quick overview of outstanding tickets, escalations, pending engineering and product issues.
Calculate the overall service cost using the existing information in the support tickets
Add your key accounts as favorites and start receiving proactive alerts. Stay on top of things by managing your favorite accounts in your personalized dashboard.
Segment your customers by region, type, NPS score, churn risk and myriad of other factors and use them as filters throughout the product for analytics and drill-down.
Add customer notes and broadcast important messages to the ticket owners
Merge related and duplicate accounts without any modifications to your underlying ticketing system. Create cohort groups for your customers by region, CSAT/NPS score etc.
Create logical groups of your accounts. For instance you can create a group for all your premium accounts, accounts in east coast or accounts that have high churn risk
Virtual accounts and virtual groups becomes filterable objects. You can view analytics of these accounts as a group and drill down to individual account