Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.Test Drive
With SupportLogic SX Predictive Alerts
Predictive Alerts are powered by natural language processing (NLP) and are content and context aware to infer customer sentiment from both structured and unstructured data.
Get a continuous pulse of the customer sentiment, identify churn risk signals.
Gain continuous visibility to support cases likely to be escalated.
Get proactively notified when a support case is likely to miss an SLA.
Identify feature requests, negative and positive product feedback.
Get proactively notified whenever customers experience critical issues or need an immediate response.
Highly configurable alert engine that enables collaboration across teams.
Receive alerts in your favorite collaboration tool (Slack, MS Teams, Email, etc.)
Keep support engineers in the loop.
Create sophisticated alerts with a simple drag and drop interface.
Create alerts for your entire team (system wide) or create a personal alert.
Receive API callback when an alert event is triggered.
Drive workflow actions with event APIs. Add custom payload to include additional case details. Integrate the API to any one of your internal applications.