Predictive Triggers
Personalization
Events API
Reduce Escalations and Improve Visibility to Customer Health
With SupportLogic SX Predictive Alerts
- Gain continuous visibility to cases likely to be escalated and likely to miss SLAs
- Harness real-time customer sentiment scores, product feedback and churn risk
- Empower broader team visibility across functional groups
- Create sophisticated alerts with a simple drag and drop interface
- Receive alerts where you work using your preferred collaboration tools
- Drive workflow actions with a configurable event APIs
Predictive and Real-Time Voice of the Customer Triggers
Predictive Alerts are powered by natural language processing (NLP) and are content and context aware to infer customer sentiment from both structured and unstructured data.
Capture Real-Time Customer Sentiment
Get a continuous pulse of the customer sentiment, identify churn risk signals.
Avoid Customer Escalations
Gain continuous visibility to cases likely to be escalated.
Never Miss an SLA
Get proactively notified when a case is likely to miss an SLA.
Capture Product Feedback
Identify feature requests, negative and positive product feedback.
Stay on Top of Cases
Get proactively notified whenever customers experience critical issues or need an immediate response.
Rich Context Delivery and Personalization
Highly configurable alert engine that enables collaboration across teams.
Get Notified Wherever You Work
Receive alerts in your favorite collaboration tool (Slack, MS Teams, Email, etc.)
Notify Support Engineers
Keep support engineers in the loop.
Drag, Drop and Done
Create sophisticated alerts with a simple drag and drop interface.
System and Personal Alerts
Create alerts for your entire team (system wide) or create a personal alert.
Events API
Receive API callback when an alert event is triggered.
Events API with Configurable Payload
Drive workflow actions with event APIs. Add custom payload to include additional case details. Integrate the API to any one of your internal applications.
Test drive it for free!
See what the SupportLogic SX Platform can do for you.