Automatically extract 30 different signal categories and thousands of domain specific keywords from your existing and live support tickets. Maintain context across conversational and ticket boundaries.
Change the game with groundbreaking applications that leverages innovative AI & NLP technology, intelligent workflows and intuitive UI/UX of the Intelligent SupportLogic™ Platform
Intelligent Support Operations
Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.
LEARN MOREIntelligent Support Analytics
Go beyond metadata. NLP powered analytics purpose built for support teams to spot customer trends, anomalies and outliers.
LEARN MOREIntelligent Customer Management
Increase Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.
LEARN MOREIntelligent Agent Management
Make your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.
LEARN MOREIntelligent Escalation Management
Reduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.
LEARN MOREIntelligent Case Assignment
Reduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.
LEARN MOREIntelligent Predictive Alerts - NEW!
Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.
LEARN MOREGain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.
LEARN MOREGo beyond metadata. NLP powered analytics purpose built for support teams to spot customer trends, anomalies and outliers.
LEARN MOREIncrease Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.
LEARN MOREMake your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.
LEARN MOREReduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.
LEARN MOREReduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.
LEARN MOREContinuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.
LEARN MOREUnlocks insights from unstructured data contained with your ticketing systems, share the voice of the customer to your support, product, engineering, sales and customer success teams.
Run support operations like you have never before. Spot support quality issues before it's too late.
Predict & prevent escalations, improve CSAT & NPS and reduce detractors.
Eliminate operational risks and reduce case review time by up to 60%. Collaborate, scale and prioritize your resources.
Make your support team insanely productive. Increase agility and move without having to wait for IT.
Gather customer sentiments in real time without surveys. Increase customer loyalty, retention and advocacy.
Prevent customer churn, reduce operational expenses and scale your team efficiently.
Go beyond case tracking. Harness predictive intelligence & prescriptive recommendations to make your support proactive and transform customer experience.
See what Intelligent Support™ Platform can do for you.