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Extract Signals Using Natural Language Processing

Automatically extract 30 different signal categories and thousands of domain specific keywords from your existing and live support tickets. Maintain context across conversational and ticket boundaries.

Groundbreaking Applications for Next-Generation Service & Support

Change the game with applications that leverage innovative AI & NLP technology, intelligent workflows and intuitive UI/UX of the SupportLogic SX Platform

Support Operations

Support Operations

Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.

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Support Analytics

Support Analytics

Go beyond metadata. NLP powered analytics purpose built for support teams to spot customer trends, anomalies and outliers.

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Customer Management

Customer Management

Increase Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.

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Agent Management

Agent Management

Make your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.

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Escalation Management

Escalation Management

Reduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.

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Case Assignment

Case Assignment

Reduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.

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Predictive Alerts

Predictive Alerts

Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.

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Support Operations

Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.

LEARN MORE

Support Analytics

Go beyond metadata. NLP powered analytics purpose built for support teams to spot customer trends, anomalies and outliers.

LEARN MORE

Customer Management

Increase Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.

LEARN MORE

Agent Management

Make your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.

LEARN MORE

Escalation Management

Reduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.

LEARN MORE

Case Assignment

Reduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.

LEARN MORE

Predictive Alerts

Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.

LEARN MORE

A Control Plane for Your Support Infrastructure

Unlocks insights from unstructured data contained with your ticketing systems, share the voice of the customer to your support, product, engineering, sales and customer success teams.

Key benefits of the SupportLogic SX Platform

Improve support quality

Improve support quality

Run support operations like you have never before. Spot support quality issues before it's too late.

Make your support proactive

Make your support proactive

Predict & prevent escalations, improve CSAT & NPS and reduce detractors.

Operational improvements

Operational improvements

Eliminate operational risks and reduce case review time by up to 60%. Collaborate, scale and prioritize your resources.

Improve support agility

Improve support agility

Make your support team insanely productive. Increase agility and move without having to wait for IT.

Improve customer experience

Improve customer experience

Gather customer sentiments in real time without surveys. Increase customer loyalty, retention and advocacy.

Protect revenue

Protect revenue

Prevent customer churn, reduce operational expenses and scale your team efficiently.

Core Features

  • Seamlessly integrates with your existing ticketing systems within minutes
  • Virtualizes and abstracts your underlying ticketing systems without any modification
  • Continuously reads every ticket and extracts signals using AI & NLP
  • Maintains context across conversational and ticket boundaries
  • Provides early warning, predictions and actionable recommendations
  • Integrates with your existing collaboration software and single sign-on systems

Go Beyond Case Tracking

Elevate Your Support

Go beyond case tracking. Harness predictive intelligence & prescriptive recommendations to make your support proactive and transform customer experience.

Test drive it for free!

See what the SupportLogic SX Platform can do for you.