Improve Agent Retention With Right Time, Quality Monitoring Save My Spot
Customer Support and Service Experience SX Platform: Go Beyond Metadata
Harness the power of unstructured data. Extract the voice of the customer without surveys. Elevate your customer support and transform customer experience.
Test DriveGroundbreaking Applications for Next-Generation Customer Service & Support
Change the game with applications that leverage innovative AI & NLP technology, intelligent workflows and intuitive UI/UX of the SupportLogic SX Platform
Customer Support Operations
Customer Support Operations
Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.
LEARN MORECustomer Support Analytics
Customer Support Analytics
Go beyond metadata. NLP powered analytics purpose built for customer support teams to spot customer trends, anomalies and outliers.
LEARN MORECustomer Management
Customer Management
Increase Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.
LEARN MOREAgent Management
Agent Management
Make your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.
LEARN MORECustomer Escalation Management
Customer Escalation Management
Reduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.
LEARN MORECase Assignment
Case Assignment
Reduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.
LEARN MOREPredictive Alerts
Predictive Alerts
Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.
LEARN MORECustomer Support Operations
Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.
LEARN MORECustomer Support Analytics
Go beyond metadata. NLP powered analytics purpose built for customer support teams to spot customer trends, anomalies and outliers.
LEARN MORECustomer Management
Increase Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.
LEARN MOREAgent Management
Make your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.
LEARN MORECustomer Escalation Management
Reduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.
LEARN MORECase Assignment
Reduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.
LEARN MOREPredictive Alerts
Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.
LEARN MOREA Control Plane for Your Customer Support Infrastructure
Unlocks insights from unstructured data contained with your ticketing systems, share the voice of the customer to your support, product, engineering, sales and customer success teams.
Key benefits of the SupportLogic SX Platform
Improve customer support quality
Improve customer support quality
Run customer support operations like you have never before. Spot support quality issues before it's too late.
Make your customer support proactive
Make your customer support proactive
Predict & prevent escalations, improve CSAT & NPS and reduce detractors.
Operational improvements
Operational improvements
Eliminate operational risks and reduce case review time by up to 60%. Collaborate, scale and prioritize your resources.
Improve customer support agility
Improve customer support agility
Make your support team insanely productive. Increase agility and move without having to wait for IT.
Improve customer experience
Improve customer experience
Gather customer sentiments in real time without surveys. Increase customer loyalty, retention and advocacy.
Protect revenue
Protect revenue
Prevent customer churn, reduce operational expenses and scale your team efficiently.
Core SX Platform Features
- Seamlessly integrates with your existing ticketing systems within minutes
- Virtualizes and abstracts your underlying ticketing systems without any modification
- Continuously reads every ticket and extracts signals using AI & NLP
- Maintains context across conversational and ticket boundaries
- Provides early warning, predictions and actionable recommendations
- Integrates with your existing collaboration software and single sign-on systems
Go Beyond Case Tracking
Elevate Your Support
Go beyond case tracking. Harness predictive intelligence & prescriptive recommendations to make your support proactive and transform customer experience.
Test drive it for free!
See what SupportLogic SX™ can do for you.