Extract Signals Using Natural Language Processing
Automatically extract 30 different signal categories and thousands of domain specific keywords from your existing and live support tickets. Maintain context across conversational and ticket boundaries.
Groundbreaking Applications for Next-Generation Service & Support
Change the game with applications that leverage innovative AI & NLP technology, intelligent workflows and intuitive UI/UX of the SupportLogic SX Platform
Support Operations
Support Operations
Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.
LEARN MORESupport Analytics
Support Analytics
Go beyond metadata. NLP powered analytics purpose built for support teams to spot customer trends, anomalies and outliers.
LEARN MORECustomer Management
Customer Management
Increase Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.
LEARN MOREAgent Management
Agent Management
Make your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.
LEARN MOREEscalation Management
Escalation Management
Reduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.
LEARN MORECase Assignment
Case Assignment
Reduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.
LEARN MOREPredictive Alerts
Predictive Alerts
Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.
LEARN MORESupport Operations
Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.
LEARN MORESupport Analytics
Go beyond metadata. NLP powered analytics purpose built for support teams to spot customer trends, anomalies and outliers.
LEARN MORECustomer Management
Increase Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.
LEARN MOREAgent Management
Make your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.
LEARN MOREEscalation Management
Reduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.
LEARN MORECase Assignment
Reduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.
LEARN MOREPredictive Alerts
Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.
LEARN MOREA Control Plane for Your Support Infrastructure
Unlocks insights from unstructured data contained with your ticketing systems, share the voice of the customer to your support, product, engineering, sales and customer success teams.
Key benefits of the SupportLogic SX Platform
Improve support quality
Improve support quality
Run support operations like you have never before. Spot support quality issues before it's too late.
Make your support proactive
Make your support proactive
Predict & prevent escalations, improve CSAT & NPS and reduce detractors.
Operational improvements
Operational improvements
Eliminate operational risks and reduce case review time by up to 60%. Collaborate, scale and prioritize your resources.
Improve support agility
Improve support agility
Make your support team insanely productive. Increase agility and move without having to wait for IT.
Improve customer experience
Improve customer experience
Gather customer sentiments in real time without surveys. Increase customer loyalty, retention and advocacy.
Protect revenue
Protect revenue
Prevent customer churn, reduce operational expenses and scale your team efficiently.
Core Features
- Seamlessly integrates with your existing ticketing systems within minutes
- Virtualizes and abstracts your underlying ticketing systems without any modification
- Continuously reads every ticket and extracts signals using AI & NLP
- Maintains context across conversational and ticket boundaries
- Provides early warning, predictions and actionable recommendations
- Integrates with your existing collaboration software and single sign-on systems
Go Beyond Case Tracking
Elevate Your Support
Go beyond case tracking. Harness predictive intelligence & prescriptive recommendations to make your support proactive and transform customer experience.
Test drive it for free!
See what the SupportLogic SX Platform can do for you.