Extract Signals Using Natural Language Processing
Automatically extract 30 different signal categories and thousands of domain specific keywords from your existing and live support tickets. Maintain context across conversational and ticket boundaries.
Groundbreaking Applications for Groundbreaking Support
Change the game with groundbreaking applications that leverages innovative AI & NLP technology, intelligent workflows and intuitive UI/UX of the Intelligent SupportLogic™ Platform
Intelligent Support Operations
Intelligent Support Operations
Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.
LEARN MOREIntelligent Support Analytics
Intelligent Support Analytics
Go beyond metadata. NLP powered analytics purpose built for support teams to spot customer trends, anomalies and outliers.
LEARN MOREIntelligent Customer Management
Intelligent Customer Management
Increase Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.
LEARN MOREIntelligent Agent Management
Intelligent Agent Management
Make your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.
LEARN MOREIntelligent Escalation Management
Intelligent Escalation Management
Reduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.
LEARN MOREIntelligent Case Assignment
Intelligent Case Assignment
Reduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.
LEARN MOREIntelligent Predictive Alerts - NEW!
Intelligent Predictive Alerts - NEW!
Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.
LEARN MOREIntelligent Support Operations
Gain unprecedented visibility, identify the cases that need attention and take corrective actions before it is too late.
LEARN MOREIntelligent Support Analytics
Go beyond metadata. NLP powered analytics purpose built for support teams to spot customer trends, anomalies and outliers.
LEARN MOREIntelligent Customer Management
Increase Customer Satisfaction, Loyalty and Retention with Predictive Intelligence.
LEARN MOREIntelligent Agent Management
Make your support engineers rockstars. Improve efficiency, manage backlog, improve customer satisfaction and effortless scale teams.
LEARN MOREIntelligent Escalation Management
Reduce escalation by 40%. Predict and prevent customer escalations in advance and effortlessly manage and resolve active escalations.
LEARN MOREIntelligent Case Assignment
Reduce case resolution time and drive customer satisfaction with AI-powered automatic case assignment.
LEARN MOREIntelligent Predictive Alerts - NEW!
Continuously monitor support conversations and proactively notify individuals and teams about customer escalation risks to reduce reaction time.
LEARN MOREA Control Plane for Your Support Infrastructure
Unlocks insights from unstructured data contained with your ticketing systems, share the voice of the customer to your support, product, engineering, sales and customer success teams.
Key benefits of Intelligent Support™ Platform
Improve support quality
Improve support quality
Run support operations like you have never before. Spot support quality issues before it's too late.
Make your support proactive
Make your support proactive
Predict & prevent escalations, improve CSAT & NPS and reduce detractors.
Operational improvements
Operational improvements
Eliminate operational risks and reduce case review time by up to 60%. Collaborate, scale and prioritize your resources.
Improve support agility
Improve support agility
Make your support team insanely productive. Increase agility and move without having to wait for IT.
Improve customer experience
Improve customer experience
Gather customer sentiments in real time without surveys. Increase customer loyalty, retention and advocacy.
Protect revenue
Protect revenue
Prevent customer churn, reduce operational expenses and scale your team efficiently.
Core Features
- Seamlessly integrates with your existing ticketing systems within minutes
- Virtualizes and abstracts your underlying ticketing systems without any modification
- Continuously reads every ticket and extracts signals using AI & NLP
- Maintains context across conversational and ticket boundaries
- Provides early warning, predictions and actionable recommendations
- Integrates with your existing collaboration software and single sign-on systems
Go Beyond Case Tracking
Elevate Your Support
Go beyond case tracking. Harness predictive intelligence & prescriptive recommendations to make your support proactive and transform customer experience.
Test drive it for free!
See what Intelligent Support™ Platform can do for you.