Upcoming Events

See why Informatica chose SupportLogic’s AI-powered sentiment analysis to help transform their support operations and deliver a best-in-class experience across the entire customer journey. 

Customer retention and expansion are becoming increasingly challenging. Now more than ever, businesses are recognizing the importance of Customer Experience (CX) in maintaining profitability and sustainability. Leveraging Artificial Intelligence (AI) has emerged as a key strategy to not only meet revenue expectations but also enhance operational efficiency.

SupportLogic users are invited to join in these interactive sessions designed to help teams utilize SupportLogic to its fullest extent.

SupportLogic invites you to an exclusive Product Roadmap/Vision Session with Chief Product Officer Karan Sood and Chief Customer Officer Judith Platz.

Thursday, February 15th at 10:00 AM PT / 1:00 PM ET

During this session, Karan will review recent innovations and present product releases planned for Q1 and what’s on the horizon for Q2.

Learn how AI-based sentiment analysis can help companies proactively understand customer emotions, react swiftly to enhance their experience, and explore use cases for improving support. Key topics include how sentiment analysis works in customer support interactions and the role of AI in unlocking insights.

Automation and AI now have the ability to match agents to cases based on multiple “smart” factors, including customer history and demonstrated skillset.

See how SupportLogic helps Gainsight and Coveo get the right cases to the right agents with minimal effort from managers. The results? Dramatic reductions in case resolution time and increases in customer satisfaction.