Meet Our Team

We believe technology should be built to adapt to humans (not the other way around). We are honest, fast paced, collaborative, very down to earth, and come from diverse technical backgrounds. We enjoy hanging out with each other outside of work as much as we do working together.

Andrew Langdon

Engineering

Andrew Langdon

Engineering

Andrew is a full stack hacker. He comes from Alpine Data Systems and prior to that he was with Mavenlink. He holds Bachelor degree in Computer Engineering (Columbia University) and Economics (Claremont Mckenna College).

Celeste Ma

Designer

Celeste Ma

Designer

Celeste is an emerging UX/UI designer in the Bay Area. She is passionate about clean, user-centered designs that bring simplicity to people’s lives. Celeste holds a Bachelors of Science degree in Systems Physiology. Previously she worked as a UI designer at DESIGNATION.

Charles Monnett

Engineering

Charles Monnett

Engineering

Charles holds a Bachelor of Science in Computer Engineering from University of Illinois, Urbana-Champaign. He previously worked as a kernel programmer at Intel and VMware and is a machine learning enthusiast.

Dan Glasser

Product

Dan Glasser

Product

Dan comes to us from Skytap where he started as their first Support Engineer and progressed to Support Manager and Technical Project Manager roles. He brings a ton of support experience and helps us manage internal projects and product releases. Dan is based out of Seattle, Washington.

Deepak Lakshmanan

Product

Deepak Lakshmanan

Product

Before joining SupportLogic, Deepak led Developer Support at Slack and prior to that, he built and managed the Developer Support Engineering teams at Facebook for seven years. With his experience managing support teams, Deepak has a ton of knowledge and empathy for customer support agents. He is originally from India and now lives in California with his wife, young son and two dogs.

Humberto Chacon

Engineering

Humberto Chacon

Engineering

Humberto is a backend developer with a side of DevOps. He likes to play with distributed systems and make them resilient, while working on tooling to help developers manage their applications.

Iryna Stynska

Designer

Iryna Stynska

Designer

Iryna is a thoughtful and creative UX/UI Designer who joined SupportLogic to help make our product sparkle (literally). She is passionate about creating accessible and intuitive user experiences. When she isn’t building designs in Figma, she enjoys art, photography, and basketball.

Iskander Khalikov

Engineering

Iskander Khalikov

Engineering

Iskander is a full stack developer and an expert in ReactJS framework. He was a senior developer at Soshace and BusinessLogic. Iskander holds a master degree in Applied mathematics and computer science.

Maxim Gatilin

Engineering

Maxim Gatilin

Engineering

Maxim is a full stack ninja (MERN stack) and an emerging UI developer from Volgograd, Russia. Maxim was a lead developer at Soshace and comes from TeamIdea where he was a software developer for SAP Business Applications.

Poonam Rath, PhD

Data Science

Poonam Rath, PhD

Data Science

Dr. Rath has a PhD in Immunology from Cornell University, and has worked as a Postdoctoral Researcher at Stanford University specializing in machine learning on biological data, with publications in leading scientific journals. Prior to joining SupportLogic, she worked as a consultant at Alpine Data. With a keen gauge on customer problems, Dr. Rath has built core ML technology that powers our Intelligent Support Platform, including escalation modeling and case assignment, and has a number of patents pending on the application of ML and NLP to the support space.

Vladi Semenov

Sales

Vladi Semenov

Sales

Vladi is a world-class fantasy basketball player who enjoys writing about and playing roundball. His background spans DevOps, Infrastructure automation, and Analytics at startups including Skytap, Keen IO, and Quali. If his eyes aren’t glued to the hardwood you might find him on the green felt of the poker table.

Zach Riddle

Data Science

Zach Riddle

Data Science

Zach is an accomplished Data Scientist.  Zach managed a 25 member data science team at Progressive Leasing. Prior to that he did cost modeling optimization for PPC marketing campaigns at Extra Storage Space. Zach holds a masters degree in Statistics from the University of Utah.

Bring Your Talent to Our Team.

Careers

Technical Advisors

Françoise Tourniaire

Françoise Tourniaire has over 20 years’ experience as a Support and Services executive. Prior to founding FT Works in 1998, she was the Vice President of Worldwide Service at Scopus, a leading Customer Relationship Management (CRM) tool manufacturer. She is an author with several published books on support operations and management, including The Art of Software Support and Just Enough CRM.

Daniel Kuster

Daniel is the founder and CEO of Cambrio. Previously he was the principal engineer of advanced development and Machine learning at Indico and computations systems biologist at Pfizer. Dan holds a Ph.D in Biomedical Engineering from Washington University in St. Louis