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Learn how Rubrik provides world-class proactive support utilizing artificial intelligence.
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The Continuous Service Experience Platform Helps You To

Increase Customer Satisfaction

Escalations Management

Predict & PreventEscalations

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Support Operations

Increase Customer Satisfaction

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Customer Management

Prevent Churn

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Case Assignment

Reduce Case Resolution Time

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Agent Management

Scale Remote Teams

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Support Analytics

Reduce OperationalExpenses

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Continuous Service Experience

  • Seamlessly integrates with your existing ticketing system
  • Reads every ticket and automatically extracts signals using AI/NLP
  • Maintains context across conversational and ticket boundaries
  • Predicts outcome and provides proactive recommendations with intelligent workflows

Are Your Customer Support and Success Teams Facing These Challenges?

Firefighting

Firefighting

You are reacting to one problem after another and unable to stay proactive and resolve issues before it's too late.

Tribal Knowledge

Tribal Knowledge

Knowledge stays with the individuals and it is difficult to share insights with sales, engineering and product teams.

Reliance on Surveys

Reliance on Surveys

Focusing on backwards-looking point-in-time metrics that may be sample-biased affects your team's ability to act in real-time to improve customer experience.

Garbage In, Garbage Out

Garbage In, Garbage Out

Quality of metadata captured in the ticketing system is poor and there is tremendous signal loss.

Data Silos

Data Silos

Customer data is fragmented and duplicated, collating data is tedious.

Complex to Influence Change

Complex to Influence Change

You are unable to influence the product, engineering and sales organizations who can greatly improve the customer experience.

Find out how SupportLogic SX helps you to address these challenges

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Proven Results that You Can Achieve

Qlik, Nutanix, Aruba, Rubrik, Fivetran and other customers have transformed their service delivery with SupportLogic SX

25%

reduction in

Customer Churn

40%

reduction in

Customer Escalations

60%

reduction in

Case Review Time

25%

reduction in

Mean Time to Resolution

35%

reduction in

Operational Expenses

We partner with SupportLogic to level up our customer support experience by measuring 100% of our customer signals and providing workflows for escalation prediction and proactive case management, resulting in 40% reduction in escalations.

Deepak Chawla

SVP Worldwide Support at Nutanix
Customer Advisory Board Member at Salesforce Service Cloud