Intelligent Support™ Platform that help you to

Increase Customer Satisfaction

Intelligent Support Operations

Increase Customer Satisfaction

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Intelligent Support Analytics

Reduce OperationalExpenses

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Intelligent Agent Management

Scale Teams

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Intelligent Customer Management

Prevent Churn

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Intelligent Escalations Management

Predict & PreventEscalations

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Intelligent Case Assignment

Reduce Case Resolution Time

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Next-Generation Intelligent Support™ Platform

  • Seamlessly integrates with your existing systems
  • Reads every ticket and automatically extracts signals using AI/NLP
  • Maintains context across conversational and ticket boundaries
  • Predicts outcome and provides proactive recommendations with intelligent workflows

Are Your Customer Support and Success Teams Facing These Challenges?

Tribal Knowledge

Tribal Knowledge

Knowledge stays with the individuals and it is difficult to share insights with sales, engineering and product teams.

Garbage In, Garbage Out

Garbage In, Garbage Out

Quality of metadata captured in the ticketing system is poor and there is tremendous signal loss.

Data Silos

Data Silos

Customer data is fragmented and duplicated, collating data is tedious.

Firefighting

Firefighting

You are reacting to one problem after another and unable to stay proactive and resolve issues before it's too late.

Numbers Game

Numbers Game

Focusing on numerical metrics affects your team's behavior negatively and often is at the expense of customer experience.

Complex to Influence Change

Complex to Influence Change

You are unable to influence the product, engineering and sales organizations.

Find out how Intelligent Support™ Platform helps you to address these challenges

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Proven Results that You Can Achieve

Nutanix, Aruba, Rubrik and other customers have transformed their support with Intelligent Support™ Platform

60%

reduction in

Case Review Time

40%

reduction in

Customer Escalations

25%

reduction in

Mean Time to Resolution

35%

reduction in

Operational Expenses

We partner with SupportLogic to level up our customer support experience by measuring 100% of our customer signals and providing workflows for escalation prediction and proactive case management, resulting in 40% reduction in escalations.

Deepak Chawla

Vice President Worldwide Support at Nutanix
Customer Advisory Board Member Salesforce Service Cloud