Customer support is now revenue critical.

More than 75% of your revenue comes from your existing customers.

Today in the everything-as-a-service economy, support organizations play a critical role in product adoption, business expansion and revenue protection. Customer success hinges on understanding and acting on customer signals in real-time, when it counts most, not after the fact.

 

SupportLogic SX extracts unbiased customer sentiment signals from your existing tickets and maintains context across the case lifecycle and customer history. With SupportLogic’s proactive workflows, you can predict and prevent escalations, reduce churn, and protect and grow revenue.

Proven Results You Can Achieve

Cloudera, Nutanix, Rubrik, Aruba, Databricks, Snowflake and other companies have transformed their service delivery with SupportLogic SX

25%

reduction in

Customer Churn

40%

reduction in

Customer Escalations

60%

reduction in

Case Review Time

25%

reduction in

Mean Time to Resolution

35%

reduction in

Operational Expenses

World's First Support Experience Platform

SupportLogic SX™ helps you to:

  • Predict and prevent customer escalations
  • Route case to the right engineer
  • Reduce case backlog
  • Coach agents
  • Prevent churn

Rapid time-to-value:

  • Improve your KPIs significantly within weeks
  • Integrate seamlessly with your existing support ticketing system
  • Analyze every interaction and automatically extract signals using Artificial Intelligence (AI) and Natural Language Processing (NLP)
  • Maintain context across conversational and ticket boundaries
  • Predict outcomes and get proactive recommendations with intelligent workflows

Trusted by leading enterprises

Continually looking to improve the Customer Experience (CX) is a key element in Snowflake’s DNA. SupportLogic enables visibility into how we're delivering it in real-time, over thousands of customer interactions per day.

Angus Klein

VP of Global Support
Snowflake

Test drive it for free!

See what SupportLogic SX™ can do for you.