All-in-One
Support Experience Management

Unified observability should be the #1 investment in your AI support stack, with complete solutions for every support use case.

Companies can only grow and protect revenue if they understand and act on unbiased customer signals from every interaction in real time

Land

Product-led growth companies see higher paid conversions with proactive support

Expand

Support interactions signal upsell and cross-sell opportunities

Retain

Improved CSAT and agent performance increase retention and margins

Observe and act on the voice of the customer across every support interaction

SupportLogic is designed robust and flexible to meeting your organization’s requirements:

Secure, Virtual Private Cloud

Connect to an isolated VPC designed to keep your customer data safe

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Support for CRM, Support, Chat, Voice

Plug your existing tech stack into a data pipeline built for handling real-time AI analysis

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Monitor Every Human and Virtual Agent

Automatically extract sentiment signals from your case history every customer interaction

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Solve Your Most Critical Support Priorities

The SupportLogic platform covers complex support’s most critical use cases

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Harness Generative AI for True VoC

Our data science team integrates generative AI and large language models into every workflow, giving you the real-time, unbiased VoC that enables you to act to improve Support Experience.

Delivering a Modern, Proactive Support Experience is Easier than Ever

Fast Time-to-Value

SupportLogic is easy to deploy and provides a significant return on investment in weeks

No “Rip and Replace”

As a cloud solution, SupportLogic integrates with the systems of record you already use

Immediate AI/ML Expertise

Subscribe to continuous AI innovation without building your own data science team

See why innovative companies are partnering with SupportLogic:

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Case Studies
Salesforce Slashes Escalations 56% and Gains Manager Productivity

Leveraging signal extraction for sentiment analysis and escalation prediction, Salesforce cut their escalation rate by 56%, acted on product insights surfaced from customer sentiment signals, and returned an hour of productivity back to every support manager’s day.

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Blog
Build vs. Buy: A guide to investing in AI for your support experience

While “build” and “buy” both have pros and cons, choosing a pre-built platform will result in a better agent experience and customer experience. In a tough economy where every piece of revenue is more valuable, you can’t waste resources developing tools when trusted and secure options are available out of the box.

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Case Studies
Informatica Partners with SupportLogic to Accelerate AI with Business Impact

In just 45 days, Informatica redirected resources to new initiatives and made their support managers more efficient by monitoring sentiment across every customer interaction.

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