1. Operations Console

2. Case Board

3. Intelligent Alerts

1. Operations Console

2. Case Board

3. Intelligent Alerts

Run support operations like you have never before!

  • Transform your operations from reactive to proactive
  • Improve visibility and eliminate operational risks
  • Reduce case review time by up to 60%
  • Improve collaboration within support and with the rest of the organization
  • Improve the productivity of your support management team

Make Your Support Team Insanely Productive

Monitor cases in real time, spot cases that need attention and fix problems before it is too late.

Early Warning System

Quickly identify cases that are about to miss SLA has negative sentiments, customer has been severely impacted or requesting escalation

Acknowledge Sentiment

Never duplicate efforts with your peers, acknowledge a case to signal that you’ve got it handled.

Share

Share the case and customer sentiment to anyone within the organization (even to those who don't have access to the ticketing system)

Swarm and Collaborate and Annotate

Invite subject matter experts, sales and customer success team members to provide additional customer context and resolve issues quickly. Annotate case data and start an internal conversation thread.

Add Case Notes and Comments

Add internal case notes for support engineers or send messages to your customers directly without having to context switch.

Stay on Top of Open Cases

Track case backlog by sentiment score, attention score, case age, last response and myriad of other signals

Supercharged Backlog Management

Supercharge your backlog management by providing you custom lists based on case sentiment, urgency, and signals such as escalations.

Case Information is Just One Click Away

You can access case data and the entire case history with just one click from any one of the lists.

Customize it Anyway You Want

Create custom case lists, you can leverage any one your existing case fields or the signals extracted by NLP

Content and Context-Aware Alerts

Increase your visibility and get intelligent notifications on cases that are high to be escalated, new incoming requests, and track critical cases.

Intelligent NLP powered Alerts

Leverage the power of NLP to get notified in real-time when the customer is unhappy, or the case is escalated the customer is undergoing a critical event.

Highly Configurable

Configure the alerts to your heart's content with quick drag and drop functionality. Create personal alerts that notifies only you or system wide alerts for a wider audience.

Email, Slack and Microsoft Teams Support

Receive alerts in real-time via Slack, MS Teams or email.

Events API with Configurable Payload

Receive API callback when an alert event is triggered. Add custom payload to include additional case details. Integrate the API to any one of your internal applications.

Test drive it for free!

See what Intelligent Support™ Platform can do for you.